At Mielle Organics, our mission is to provide you with top-quality hair care products that promote the health and beauty of your hair. We are dedicated to ensuring your satisfaction with every purchase, and our Returns & Refund Policy is designed to facilitate a seamless shopping experience for you. Please take a moment to familiarize yourself with our policies:

1. Returns:

We understand that occasionally a product may not meet your expectations, or unforeseen circumstances may arise. If you wish to return a product, please adhere to the following guidelines:

Timeframe for Returns: You have a window of 30 days from the date of purchase to initiate a return. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

Return Process: To initiate a return, contact our customer service team at info@mielleorganics.shop. Provide your order number, the name of the product, and the reason for the return. Our customer service team will guide you through the return process and provide the necessary information, including the return shipping address.

Return Shipping: Customers are responsible for the cost of return shipping unless the product received is damaged or incorrect. We recommend using a trackable shipping service to ensure the secure return of the product.

2. Refunds:

Upon receiving and inspecting the returned product, we will promptly notify you of the status of your refund. Please note the following:

Refund Processing Time: Refunds will be processed within 5 business days of receiving the returned product. The refund will be issued to the original payment method used during the purchase.

Partial Refunds: In some cases, a partial refund may be issued if the returned product is not in its original condition, is damaged, or is missing parts.

3. Exchanges:

Regrettably, we do not offer product exchanges. If you wish to try a different product, kindly follow the return process for a refund and place a new order for the desired product.

4. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer service team immediately at info@mielleorganics.com. We will expedite the process to arrange for a replacement or refund and provide further instructions.

Mielle Organics reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. We encourage you to review this policy regularly for any changes.

Should you have any questions or concerns, please do not hesitate to contact our customer service team at info@mielleorganics.shop. Thank you for choosing Mielle Organics for your hair care needs!